Pickup & Delivery Policy
Last updated 12 February 2026. How collection and delivery work, what it costs, and what happens when something goes wrong.
Collection and delivery terms
1. Service area
Dry 2 Clean pickup and delivery operates within defined postcode catchments around each branch. Coverage is confirmed at the point of booking; addresses outside a catchment can still use counter drop-off at any branch.
Physical goods such as brochures or documents are dispatched only within India.
2. Pickup windows
Slots run from 8:00 am to 8:00 pm, in two-hour windows, seven days a week. Same-day pickup requires a booking before 2:00 pm.
Our executive waits ten minutes at the address. If collection fails, the slot is rescheduled at no charge for the first occurrence.
3. Turnaround
Wash and fold: 24 hours from collection. Dry cleaning: 48 hours. Specialist items including bridal, embroidered and leather: five to seven days, confirmed on assessment.
Express same-day service is available in selected catchments at a 60 percent premium, subject to capacity confirmation at booking.
4. Charges
Pickup and delivery are free on orders above ₹499. Below that value a ₹49 logistics charge applies per round trip.
Repeat failed deliveries after the first free reschedule are charged at ₹49 each.
5. Failed and delayed delivery
If nobody is available at delivery, garments return to the branch and are held for fourteen days at no charge. After thirty days, unclaimed items may be disposed of in accordance with the garment care policy, after written notice.
If we miss a committed turnaround by more than 24 hours for reasons within our control, the express premium is refunded, or a 15 percent credit is applied to a standard order.
6. Handling and condition
Garments are barcoded and photographed at intake. Condition notes, existing damage and stain assessment are recorded before processing and are available on request.
Items left in pockets are recorded and returned but are not insured.