Refund & Cancellation Policy
Last updated 12 February 2026. What you can cancel, when, and what happens to money already paid.
Cancellations and refunds
1. Dry 2 Clean cancellations
A pickup can be cancelled free of charge any time before the executive is dispatched. Once collection has taken place, processing begins and the order can no longer be cancelled without charge.
If you cancel after collection but before processing starts, we return the garments at no cost. If processing has started, the applicable service charge is payable.
2. Service recovery
If an item is returned unsatisfactorily cleaned, tell us within 48 hours of delivery. We reclean at no charge. If the second attempt does not meet standard, the charge for that item is refunded in full.
Damage or loss attributable to our process is settled under the garment care policy, valued on original purchase value adjusted for age, up to ten times the service charge for that item.
3. Refund timelines
Approved refunds are issued to the original payment method within 7 working days. Cash-on-delivery orders are refunded by bank transfer to a nominated account within 10 working days.
Prepaid plan balances are refundable pro rata on the unused value, less any discount attributable to the plan commitment.
4. Franchise Solutions engagements
Engagement fees are staged: 30 percent on start, 40 percent at the documentation milestone and 30 percent on delivery. Fees for a completed stage are non-refundable.
If we terminate an engagement, fees for work not yet performed are refunded within 15 working days. If you terminate, unbilled work in progress at the date of notice remains payable.
Where a feasibility fee is credited against a subsequent system build, the credit lapses if the build does not commence within twelve months.
5. Franchise deposits
Application fees for franchise partnerships are non-refundable, as they fund evaluation and due diligence work performed regardless of outcome.
Security deposits are refundable at the end of the franchise term, net of outstanding dues and any documented restoration costs.
6. How to request
Send refund requests to corporate@dnmventures.in with your order or engagement reference. We acknowledge within two working days and give a decision within seven.